Homestars Success Story

HomeStars Success Stories: The Duct Cleaning Specialists

written by Jessica Greaves June 14, 2018
HomeStars Success Stories: The Duct Cleaning Specialists

Paul Hannah is the owner of The Duct Cleaning Specialists, an astounding 15-time Best Of HomeStars Award-winning duct cleaning company in Cookstown. We spoke with Paul to find out how he grew his business from one man and a truck to having an entire team and over 1600 reviews on HomeStars.

Catalyst for Growth

Before joining HomeStars over 10 years ago, Paul had already been running his duct cleaning company for roughly 6 years. For the first portion of his career, it was just him and his truck. “I used to have just myself working one truck with work scattered all over the place,” he recalls.

The Duct Cleaning Specialists is a family run business. Paul now employes 7 team members with 4 service vehicles, a fair sized company for the industry. Joining HomeStars was one of the major factors that gave Paul’s company the boost it needed to expand.

“Once I joined HomeStars, within a couple months I was getting calls left and right and I grew to 2 vehicles and then so much work has come in to help me grow where we are at today,” he explains, “so a huge part of that is having my profile on HomeStars.”

Research is Key

One of the main concerns facing the duct cleaning industry is that it is not regulated like others are. Paul feels this is a big reason as to why reviews are so important to help legitimize a company, and so that homeowners can do their research properly to find the right company for their job. Reading reviews and doing your research before hiring can make a huge difference in your overall experience.

In addition to reviews, there are other ways to know if you’ve found a trustworthy duct cleaner. “There are procedures and policies that should be followed, and there is an association to certify companies so they know what they are doing —  those are the biggest things,” says Paul. When homeowners don’t do their research first, they may end up going with a company that charges significantly less but they may also be significantly underqualified to perform the job right. That’s why it’s so important to look at everything you can so you can make as informed of a decision as possible.

Set Up for Success

There are a few key pieces of advice Paul has to share when it comes to companies just starting out who are looking to build their online reputation with HomeStars. Firstly, Paul recommends having a Brand Builder membership so that they’re able to add pictures of their work. “I think at the beginning, having the ability to add photos to our profile got us a lot of leads. Having that feature versus not having it is one of the better features that I personally like.”

His second tip is to just do good work. “Obviously you have got to do the job properly, be honest and get everything done.” It is this kind of work ethic that has led The Duct Cleaning Specialist to have over 1600 reviews and counting! In fact, they have the most reviews out of any other company in their industry.

Paul knows the value of reviews, which is why his third piece of advice is to make sure your profile is full of fresh reviews. Paul does this by sending a follow-up email after every job asking his clients to review their service. He also uses the HomeStars for Business app that quickly and easily sends a review reminder to homeowners once a job is completed. Sometimes all it takes is a simple reminder to get people to write a review. “You just need to do the job properly and then follow up. People like that kind of stuff, it shows that you care about the job.”

After 10 years, 4 trucks, and 1600 reviews, The Duct Cleaning Specialists is a thriving company who knows the value of doing good work and following up on it.

2017 Best of HomeStars

We are proud to announce that we have received the HomeStars Best of Award for the 7th year in a row. Thank you to all who have used our services and taken the time to share about their experience with us. For those looking to get their system cleaned, we thank you in advance for your considerations and hopefully are the ones you select for the project. ~Paul

 

Trusted Pros awards us the Best Duct Cleaning company of 2016

It is with great news that I am writing to proudly report that we have been named the Best Duct Cleaning company in 2016 by Trusted Pros.com

Since 2004, Canadian homeowners have used TrustedPros (formerly HandyCanadian) to find and hire the finest contractors for their home improvement projects. Our simple yet powerful search feature helps you find tried and trusted contractors in your area. View their TrustScore™, read their reviews, and hire the right contractor that will do a perfect job the first time. No messed up projects, no time wasted, no headaches!

Most contractors listed on TrustedPros website have their TrustScore™, customer rating and reviews prominently displayed on their profiles. This makes TrustedPros the most dependable contractor hiring resource in Canada. We urge you to use the TrustScore™ in conjunction with customer rating/reviews and the Hiring Guide to maximize the probability of hiring a competent, trustworthy professional the first time.

It’s All About Your Trust

Ever since its inception in 2004 TrustedPros has been about you the consumer and your ability to trust this site and the contractors you’ll find here.

Our concerns are the same as yours – finding reliable and honest professionals you could trust with your most valuable resources; your home and your family’s safety and comfort. Soon we realized that honest recommendations come from people just like you who have had experiences, good and bad, with those who did their home improvements or building projects. What better way to find a good contractor than reading reviews from those he or she has worked for?!

While building TrustedPros, however we realized there had to be a way to take the screening process one step further to ensure your satisfaction and eliminate false recommendations. From the very beginning, with your trust in mind, TrustedPros has taken a pro-active approach when allowing contractors to be accepted for listing and making sure reviews are real:

  • The reviews you see on TrustedPros are screened. Any contractor without existing negative ratings who falsely posts reviews will be barred from this site and a notice will be placed on the profiles of contractors with negative reviews informing you of suspicious and/or false activity. Rather than being a simple “connection point” or advertising channel for contractors, this site’s intention is to offer you truthful reviews so you can make informed decisions.
  • We cannot guarantee that all reviews posted are from real customers however, since our process of review verification is so stringent we are confident in delivering the most complete and reliable resource for contractor reviews available online today.
  • Your friends and neighbours – and ultimately you – have the ability to rate your experiences with contractors quickly and easily for six criteria (plus personal comments); timeliness, cleanliness, budget, quality, communications and courteousness. This gives you insight into the complete package any contractor brings to your home.

Trusted AND Professional

Thanks to your friends and neighbours and the rigorous review precautions we’ve put into place, we have grown into the most respected site for connecting you with professional contractors. This includes those in the plumbing, electrical, roofing, kitchen remodeling or any other building field you can think of, including general contractors, HVAC pros and many more.

With the trust that our site has come to be recognized for, contractors – the really good ones – are the ones who want to be listed here.

With 32,920 Contractor members, 38,135 carefully screened reviews $2,144,005,200 in posted projects and 1,000’s of home and garden articles, tips and discussions, TrustedPros is consumers #1 source for finding reliable contractors and home improvement advice.

For more information, visit our FAQ/How it Works page, or e-mail info@trustedpros.ca.

If you have used the site and have suggestions on how to improve your experience, we want to hear from you. Click here to contact TrustedPros customer support team.

Tips on Duct Cleaning

Follow these tips to make sure you’re hiring a reliable air duct cleaning service for your home.

Need to hire an air duct cleaning professional for your home? You may be spending several hundred dollars, and scam artists may try to convince you there’s dangerous mold or health issues in your ducts to get you to spend even more money. For instance, that $49 coupon that came in the mail might end up costing you a whole lot more.

Never fear; here are some tips to ensure you’re hiring a reputable air duct cleaner and not just a blow-and-go company who’s trying to scam you.

Do you really need an air duct cleaning?

The National Air Duct Cleaners Association recommends cleaning your air ducts every three to five years. The EPA doesn’t suggest a specific timeline, but recommends doing so if you have substantial mold growth, a vermin infestation or excessive amounts of dust and debris in your system.

Make sure air duct cleaners follow NADCA or EPA standards when working in your home. (Photo by Eldon Lindsay)

How much should air duct cleaning cost?

A proper air duct cleaning job will costbetween $400 and $1,000, according to NADCA and the EPA. It varies quite a bit by the size of the home, but experts say to expect to pay around $500 for the average home.

Avoid the bait-and-switch scam

One of the most common scams among unscrupulous cleaners is to get their foot in the door with a $49 “whole-house” cleaning price in a coupon or mailer, then pile on many extra charges or upsell services.

Once they start talking about “extra returns” and “main lines,” you can end up paying hundreds or even thousands of dollars in unexpected fees for the “$49” cleaning. A good air duct cleaning, properly done by a certified contractor, is going to cost at least a few hundred dollars. If it seems too good to be true, it probably is.

Many of these ads list a limit in the fine print, such as 10 vents and one main trunk line, but most homes have more than 10 vents and at least two main trunks. Companies usually add extra charges for all these other lines. And even if you get them to do the work for the advertised price, a lot of these “blow and go” contractors just stick a vacuum over the vents and call it a day. A true air duct cleaning includes much more than that.

Mold is an important concern, but get a second opinion if someone tries the hard sell on you about mold. (Photo by Eldon Lindsay)

What should I look for in a good air duct cleaner?

Most states and cities don’t license air duct cleaners, so you’ll need to vet them some other way. Ask for proof of liability insurance and workers’ compensation coverage.

Any reputable company will have this coverage and be happy to provide written proof. If they won’t do so, find another company — this one is probably unreliable, and you could be on the hook for big money if they damage your house or one of their employees is injured while on your property.

Make sure the company has been around a while and kept the same name. If a company has been around your community for years, they’re unlikely to disappear next week if you have a problem. If the air duct cleaning company popped up three weeks ago and doesn’t have an office location listed, treat them skeptically.

Ask for references, and check them. For a job that could cost as much as $1,000, it’s worth taking the time to get it right. Check out their reviews on Angie’s List as well.

Ask the company whether they follow EPA guidelines for air duct cleaning and follow through to make sure they do so.

Are they NADCA members?

Air duct cleaning companies who hold membership and certification in NADCA are your best bet for a reliable company.

NADCA members agree to follow the association’s code of ethics and must carry liability insurance to maintain their membership. At least one person employed by the company must have completed NADCA training and hold certification. NADCA members also agree to follow the association’s best practices, which involve addressing the entire HVAC system and not just the ductwork.

Are daily deal discounts a good thing or a rip-off?

If you hire an air duct cleaner through a daily deal that offers a significant discount, they still shouldn’t cut corners.

Experienced duct cleaners say you should expect the same level of service as if you had paid full price. Look at the fine print and make sure you know exactly what you’re getting — if the deal offers a $199 single-system air duct cleaning, make sure you know how many systems are in your home.

What happens if they find mold in my ducts?

If an air duct cleaner says they’ve found mold in your air ducts and recommends an expensive treatment to get rid of it, don’t hesitate to ask them to wait so you can get a second opinion. A reputable contractor won’t mind.

If they make a high-pressure sales pitch and insist you get the work done right away without time to think about it, and invoke scary stories of health and your family getting sick, hire someone else.

Have you hired an air duct cleaner? Tell us about your experience in the comments below.

Credit Article to

Paul Pogue
July 25, 2016

I came across this post and wanted to share this for you to read. 

3 of the Biggest Air Duct Cleaning Scams.

HomeStars Best of Awards

The Duct Cleaning Specialists Wins HomeStars Best of Award for the 6th straight year

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TORONTO, February 16, 2016: The Duct Cleaning Specialists is pleased to announce that it has been honoured with a HomeStars Best of 2016 Award celebrating its commitment to quality work and service. The awards event took place in Toronto as well as four other major cities across Canada.

“To be recognized with a HomeStars Best of Award is a great accomplishment, and to get this award for 6 straight years makes us feel proud and honoured,” says Paul Hannah, owner of The Duct Cleaning Specialists. “We always strive to improve our service and hope to win this award again in the years to come.”

Best of Award winners are the top performers on the HomeStars, ranging from independent contractors to larger retailers. Winners are selected using several criteria including homeowner reviews as well as their responsiveness to homeowners.

“To win one of these awards is really a testament to a contractor’s quality of work,” says Nancy Peterson, Founder and CEO of HomeStars. “We like to think of them as our own People’s Choice Awards since they are based on the reviews written by homeowners.”

 

About HomeStars

HomeStars is a free service helping homeowners find reputable renovators, repairmen and retailers through its database of 2 million companies and hundreds of thousands of reviews. Homeowners write reviews based on their home improvement experiences – both good and bad – helping build a collective knowledge base that is invaluable in helping homeowners make better hiring decisions. A trusted resource since 2006, HomeStars has grown to be the leading online community of homeowners and home improvement companies in Canada. To learn more, visit https://www.homestars.com or check them out on Facebook or Twitter.

FREE Duct Cleaning for Seniors

BkPGEfhCYAAwy2xFree Duct Cleaning for Seniors

Every month in 2016 we will select a winner.

With the constant negative media coverage related to air duct cleaning in the past few years, homeowners are now even more wary about who they can trust. Choosing a professional duct cleaning company may seem like a simple task with a quick glance through the phone book, but choosing the right company for you can be more complicated. Some people often depend solely on pricing based on their current budget when selecting a duct cleaning company, which in some circumstances could lead to unsatisfactory results or worse.

We charge as reasonable as we can to continue in bringing our customers the quality of service they have come to expect, however we also understand that our pricing system may not fit into everyone’s budget. This may leave consumers with less options when it comes to duct cleaning and for that reason we decided that we would give back to the community.

Rules & Conditions

The contest is FREE to enter! However please read the following carefully:

*The home must be located in our normal service area and the owner needs to show proof of home ownership.
*The home must be a single furnace system.
*Each winner will be documented requiring them to be photographed with our technicians prior to the work.
*All winners will be listed on our website, their photograph, first name and city location will be shared.
*All winners must be 65 years of age or older and be the actual owner of the home
*Zero cost 100% free

Please fill out the form below.

Happy Birthday Odin

Like thousands of people from across the world ended up doing, we wanted to send a very Special message to our new friend Odin.

Check out our Video Message below, which has over 80,000 views

I’ve also decided to do our Monthly Fundraising for April a bit early, and for a special Friend. We will be making a $10 Donation from every job done from now until the end of April to the Asperger’s Society of Ontario on behalf of Odin Camus. To get the ball rolling, we have made a $500 Donation http://bit.ly/1xqzvI6  Your support would also be greatly appreciated.

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Best Of’ – 5 Years in a Row

The Duct Cleaning Specialists Wins HomeStars Best of Award

TORONTO, March 12, 2015: The Duct Cleaning Specialists is pleased to announce it has been named one of HomeStars Best of Toronto 2014. The Toronto awards took place at The Country Club in Vaughan, with local award ceremonies happening in six other markets across Canada.

“To be recognized with a Best of Award is a great accomplishment and we are so proud of this honour,” says Paul Hannah, Owner of The Duct Cleaning Specialists. “We have won this award for the past 5 years in a row. We continually strive to improve and hope this is an award we can continue to win for years to come.”

Best of Award winners are selected from a variety of criteria including homeowner reviews and ratings. Winners are determined based on HomeStars’ proprietary Best of Award Reputation Rank algorithm, which uses more than 15 different factors, each uniquely weighted.

“To win one of these awards is really a testament to a company or contractor’s quality of work,” says Nancy Peterson, founder and CEO, HomeStars. “We like to think of them as our People’s Choice Awards as they wouldn’t be possible without the feedback of homeowners.”

About HomeStars

HomeStars is a free service helping homeowners find reputable renovators, repairmen and retailers through its database of 2 million companies and hundreds of thousands of reviews. Homeowners write reviews based on their home improvement experiences – good and bad – helping build a collective knowledge base that is invaluable in helping homeowners make better hiring decisions. A trusted resource since 2006, HomeStars has grown to be the leading online community of homeowners and home improvement companies in Canada. To learn more, visit HomeStars.com or check them out on Facebook or Twitter.

Visit our Profile page on HomeStars.com http://bit.ly/1fmXYhY

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